Booking, Treatment & Clinic Policy

CONTACTING US

We are available in clinic or online during business hours only. Our social media platforms are monitored intermittently so it’s recommended you contact us in clinic for enquiries or changes to your appointment. Our contact number is (08) 9565 9994. To explore our service menu or to make an appointment you can book online any time, it's that easy!  

CLINIC ETIQUETTE

We strive to create an environment of relaxation, so with this in mind we request that all clients please consider the quiet and privacy needs of other clinic clients by keeping noise to a minimum in common areas and turning off mobile phones.

Parents, please note there are no child care arrangements available therefore we ask that you refrain from bringing your children into the clinic. This is to ensure we adhere to strict Occupational Health and Safety procedures and to respect other patrons having treatments.

BOOKING POLICY

To secure an appointment date and time we require a 50% deposit.
Before you commit to booking your appointment, please take the time to thoroughly read our cancellations policy below. Booking an appointment with us means you are agreeing to these terms.

 

APPOINTMENT CONFIRMATION

Your appointment will be confirmed via email and a text message sent to your nominated mobile phone 48 hours prior to your appointment. Please do not wait until you receive this reminder to amend your booking, we ask that you simply call the salon during business hours on (08) 9565 9994 for any changes to your scheduled appointment to avoid a cancellation fee. SMS replies are not accepted.

ARRIVAL

Being on time for your appointment is important. We invite clients to arrive at least 5-10 minutes prior to your appointment to ensure you have ample time to fill out a consultation form or any required information.

Allow ample time for parking; there is plenty of free parking available along Mandurah Terrace, or long term parking near the Post Office.

If you arrive late, it may compromise the full length of your treatment as we endeavour to remain on schedule to all of our guests. If you arrive more than 15 minutes late to your appointment, we reserve the right to cancel your appointment resulting in your deposit being forfeited.

HEALTH

Your health and well-being are our top priority. For your safety, you will be asked to complete a consultation form that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable. Please ensure you have something to eat and drink before your appointment, keep your body happy and healthy. We do ask that you avoid drinking excessive alcohol and coffee/caffeine prior to your appointment.

TREATMENT POLICY

If you have a condition which may be contraindicated to any of our treatments, our therapists reserve the right to decline continuing with your treatment. If this happens, it will be done in a discreet and professional manner as we always have your health and well-being as our number one priority. We may ask you to see a GP or specialist for a written letter that we may continue to perform your treatments. 


    ​​GIFT VOUCHER TERMS AND CONDITIONS

    Gift vouchers can be used for services and products, however not for cancellation fees or booking deposits. Gift vouchers are non-refundable, not redeemable for cash and cannot be returned for a cash refund. Please take care as lost, stolen or destroyed gift vouchers will not be refunded or replaced. All Gift Vouchers have a 36-month expiry period from date of purchase unless otherwise advised and must be redeemed by this expiry date. Expired Gift Vouchers hold no value. Changing, rescheduling or cancelling a treatment without 48 hours notice will result that value forfeit of your gift voucher. Gift Vouchers are only valid for use at Empire Cosmetic Clinic, not redeemable upon services offered by third party providers.

    LOYALTY POINTS 

    As a thank you for your loyalty to our clinic, you are automatically enrolled in our loyalty program at your first visit.

    Our loyalty points are like dollars, that start accruing right away with every dollar spent in clinic and online. This includes sale items and gift cards. The points convert to monies which are held in credit on your account.

    We know you’ll be reaping your rewards with us ASAP! But in case you were thinking of saving them for a rainy day, please note that all reward points do expire.

    PROMOTIONS

    Hey neighbour $10 discount cards for services.

    Please note that only one card is redeemable per client. Not to be used in conjunction with any other offer. We appreciate your understanding in adhering to this policy to ensure a fair and transparent service to all of our valued customers.

     

    PAYMENT OPTIONS

    Eftpos, Mastercard, Visa all welcome we also have applePay and GooglePay facilities available. Afterpay and zipPay are available in clinic also.