Cancellation & Rescheduling Policy

Booking and Deposit

To secure your appointment at Empire Cosmetic Clinic, a deposit equal to 50% or maximum $50 of the total service cost is required at the time of booking. This deposit will be applied toward your final bill.

Cancellation

We understand that sometimes, scheduling conflicts may arise. If you need to cancel your appointment, we kindly request a minimum of 48 hours' notice to receive a full refund of your deposit.

Rescheduling

If you need to reschedule your appointment, please notify us at least 48 hours before the original appointment time. We will do our best to accommodate your request and your deposit will be transferred to the new appointment.

Late Cancellation, Rescheduling or No-Show

Cancellations or rescheduling requests made with less than 48 hours' notice may result in the forfeiture of your deposit.
No-shows or failure to arrive at the scheduled time will result in the loss of your deposit.
If your appointment included a pre- purchased treatment from a package, the treatment will be forfeited. Additionally, if your appointment was scheduled to be paid using a credit of gift certificate, the price of the service may be forfeited.
If no deposit has been made for the booking, a cancellation fee of 50% of the total booked service will be payable and charged to the card held on file or this will need to be paid before any further bookings are made.

Refund Process

Refunds for cancellations made with the required notice will be processed within 3 business days through the original payment method.
No refunds shall be offered if you attend your appointment and cannot have your treatment done, for change of mind or where a service(s) is deemed to have begun and is, for all intents and purposes, underway.

Exception for Extenuating Circumstances

In cases of unforeseen and extenuating circumstances, such as a medical emergency, we will assess refund requests on a case-by-case basis. Please provide supporting documentation for such requests. Final decision is at our discretion.

Contact Information

To cancel or reschedule your appointment, please call us with a minimum 48 hours notice on (08) 9565 9994. If outside of business hours please leave a voicemail. Cancellation of appointments cannot be made via SMS or online.

Policy Acceptance

By booking an appointment at Empire Cosmetic Clinic, you acknowledge and accept the terms of this cancellation and rescheduling policy.